FAQ

Here you will find answers to some of the most frequently asked questions about our products, ordering process, shipping and more. We hope this section helps you quickly and easily find answers to any questions you may have.

How can I contact customer service?

You can contact us via WhatsApp, email or our online contact form. All contact details can be found on our customer service .

What is the delivery time for my order?

We aim to dispatch orders within 1 working day. For specific delivery times and shipping options, please refer to our Delivery Information .

How can I change or cancel my order?

Please contact us as soon as possible if you wish to change or cancel your order. We will do our best to accommodate your request, but please note that orders that have already been processed may not be able to be changed or canceled.

How can I return an item?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, please contact us within 30 days of receipt to arrange a return. Please ensure the item is unused and returned in its original packaging. More information about our returns policy can be found on our returns page .

What are the features of our stand up pouches?

  • Material: Mylar is known for its excellent protection against moisture, air and odors, keeping your products fresh longer and the contents airtight and odor-free.
  • Resealable Design: Features a sturdy zipper that can be opened and closed repeatedly, keeping your products safe and easily accessible.
  • Durability: Made from high-quality material, our Mylar bags offer excellent durability, making them resistant to tears and punctures, providing long-lasting protection for your products.
  • Versatility: Our Mylar bags are suitable for a variety of products, including food, spices, cosmetics, and more. They are perfect for home use, but also for professional applications such as retail or events.

What materials are used for your stand up pouches?

Our stand up pouches are made from high quality Mylar material, which is known for its excellent protection and durability. You can find more information about our material on the product pages.

Our bags, your design?

At CravePacks we believe in the power of personalization. With our customization options you can create a unique look that fits your brand perfectly. Whether it's adding your logo, choosing specific colors or designing completely custom packaging, we're here to help you bring your vision to life. Do you want to know what the options are? Click here to discover more!

My question is not listed

Is your question not listed? Send a message via our Whatsapp . Would you rather have email contact? Send an email to info@cravepacks.com